N e w f o u n d l a n d     a n d     L a b r a d o r     D i v i s i o n

Self Assessment

Site Manager’s Self Assessment Inventory


Site Location

Site Manager’s Name

Date of Assessment

Leadership-Gain Acceptance As A Supervisor
Evaluate the following statements.
Site Manager has created a culture supportive of staff, which fosters individual motivation, high levels of individual and team performance,
and quality of service
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has the respect of the site Commissionaires
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager communicates general expectations to staff on a regular basis
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager listens and is open to the concerns of Commissionaires on site
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager knows the job descriptions and work plans of all Commissionaires on site
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager advocates for Commissionaires on site when required
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager is supportive when Commissionaires experience difficult life situations
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager plans daily, weekly and monthly to allow time for completion of most important tasks
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager regularly reviews job descriptions with employees to clarify performance expectations
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager assesses when employee training is needed
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager establishes an action plan to solve problems
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager understands the organizational procedure for taking corrective action, ie documentation, progressive discipline, etc.
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has provided opportunities for others to develop skills
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager treats Commissionaires fairly and consistently
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager respects staff and their contributions
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager is more focused on corrective actions than punitive actions to resolve work issues
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 

Developing Individual Commissionaire Work Plans
Evaluate the following statements.
Site Manager meets with each Commissionaire on Site in order to develop with them an individual work plan
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager regularly reviews Commissionaires work plan and areas of responsibility
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Managers regularly works with Commissionaires to jointly develop work objectives for a specified period of time that are specific,
realistic, measurable and time bound
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager provides Commissionaires with adequate resources according to their ability to provide
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 

Maintaining High Level Of Performance
Evaluate the following statements.
Site Managers publicly acknowledges individual accomplishments through media such as memos, email, Corps newsletter, etc
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager talks informally with staff on a routine basis
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager generates a favorable climate for change
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager defines expectations and tasks clearly
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager plans and organizes work, coordinates with others, establishes appropriate priorities
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager allows sufficient time for completion of assignments
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager delegates authority when appropriate
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager determines appropriate action and follows through in a timely and decisive manner
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager is well organized and uses time productively
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager develops a shift schedule for site employees which is fair and unbiased
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 
Site Manager meets with each staff member on a scheduled basis to review their work plan and assess their performance
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Aopplicable 

Personnel Management
Evaluate the following statements.
Site Manager brings about an enthusiastic and optimistic attitude in the site
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager recognizes individual and team successes
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager provides timely information on performance and frequent feedback
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager resolves differences and seeks win/win outcomes
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager acts forthrightly in response to unacceptable behavior or performance and focuses on the situation, issue or behavior rather than
on the person
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager promotes employee safety and wellness
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager maintains appropriate confidentiality
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager does not show undue favoritism toward any employee to the detriment of others
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 

Client Relations
Evaluate the following statements.
Site Manager treats all patrons with respect
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager protects all confidential client information
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has demonstrated the ability to work effectively with the general public
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager works closely with Client rep to ensure needs of client are being met
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has demonstrated a willingness to assist the Client when requested
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has demonstrated a willingness to learn new skills when needed by Client
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager submits all necessary reports to the client in a diligent and timely manner
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager meets with the Client rep on a regular basis to discuss ongoing events/projects
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager works effectively with client rep
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager is willing to try new methods suggested by the Client rep
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Managers advises HQ Division about all Client concerns/issues
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 

Reports /Records/Reviews
Evaluate the following statements.
Site Manager reports regularly to HQ Division
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager completes and submits all payroll documents to HQ in a diligent and timely manner
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager reports to HQ Division any significant or serious incidents occurring at the site
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager reports are detailed, accurate and submitted in a timely manner
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager meets with staff on a regular basis to assess their performance
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager periodically conducts a shift change in order to monitor Commissionaires on the evening and night shift
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager establishes a formal schedule for performance reviews
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager shows a high interest in learning new tasks
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager learns quickly and remembers well
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has good knowledge of duties
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 

Quality of Work
Evaluate the following statements.
Site Manager has good attendance.
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Managers personal deportment is beyond reproach
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager is punctual and reliable
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager presents a neat, clean appearance.
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager is consistently prepared for each shift
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has a thorough knowledge of post orders
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager is competent in the use of technology available on site ie computers, printers, cameras, etc
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager communicates clearly and accurately
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager communicates clearly and accurately in oral language
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager puts service above any personal interests or activities while on duty.
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager talks informally with Commissionaires on a routine basis
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has produced unique solutions to problems that have application beyond the area of responsibility
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager maintains professionalism even when patrons/clients are difficult.
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has demonstrated the ability to direct others in accomplishing work
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has demonstrated professional, administrative, supervisory and/or specialized knowledge required to perform the job
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager functions effectively under pressure
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager represents self and situations honestly
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager responds appropriately to criticism and to suggestions for work improvement
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager manages assets including technology, equipment, budget and space, where applicable
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has canvassed all site Commissionaires to ensure they are properly security cleared and has copies of the security clearance on
file at the site
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager has canvassed all site Commissionaires to ensure they have a valid First Aid certificate and that copies of the certificate are
on file at the site
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager had canvassed all site Commissionaires to ensure they have all completed the Commissionaires Security Officers Course and that
copies of the certificate are on file at the site
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager conducts regular Occupational Health and Safety checks and submits monthly reports to HQ
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager regularly uses the assigned Corps email address when communicating with HQ and site employees and encourages site employees to
use their Corps assigned email as well
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager regularly uses the Corps website and encourages other Commissionaires to use the Corps website as well
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 
Site Manager attends all scheduled online Site Managers meetings
 Strongly
Disagree 
 Disagree 
 Agree 
 Strongly Agree 
 Not Applicable 

Site Manager’s Development Plan

Based on the above inventory, complete and develop a brief self improvement plan
My strenghts as a supervisor/leader

Areas where I need improvement

My individual objectives for the next several months

My plan to achieve objectives

Site Manager’s Name indicating signature

Date Time

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